Manager, Customer Analytics & Insights

Signet Jewelers · via Cryptocurrency Jobs

🌎 Remote 📍 Remote, Texas ⌛ Posted 2 days ago

Contribute to the development of a best-in-class Customer Analytics & Insights program
Align analytics work with marketing, brand, and overall growth goals
Develop recommendations based on customer performance data
Partner with brands and analytics peers to provide actionable insights from multiple datasets
Execute strategic and tactical analyses using tool-based analytics and coding languages
Produce visualizations and communicate customer insights throughout the organization
Manage team deliverables, coach and develop talent, and provide strategic and technical direction
Lead organization, execution, and storytelling of strategic analysis projects
Manage resources for analysis deliverables while contributing to analysis directly
Align reporting deliverables with brand goals and strategic priorities
Build and maintain recurring Tableau reports and dashboards for customer KPIs and engagement metrics
Translate data findings into actionable summaries and presentations for brand stakeholders
Coach and mentor teams in creating compelling connections and insights
Perform data quality checks and document data sources, reporting logic, and definitions
Track projects and provide clear updates to leaders and teams
Share learnings and customer insights across brand families

Bachelor’s degree in relevant field or equivalent work experience
Bachelor’s degree or 5+ years of customer analytics experience
3+ years experience in data analytics, coding languages, and data wrangling tools
Primary knowledge of the CJA data model, customer transaction dataset, and clickstream (digital) data
Experience with SQL, SAS, Python, Alteryx, and AWS
Experience with Tableau and data visualization
Ability to translate data into actionable insights
Ability to create compelling visualizations and data storytelling via PowerPoint or other deliverable mediums
Strong verbal and written presentation skills, including presenting to senior leadership teams
Ability to take initiative and ownership to move projects forward
Team-oriented mindset with ability to give direction and collaborate across internal teams
Creative problem-solving skills
Commitment to building strong relationships
Ability to manage time effectively and balance multiple tasks