Manager, Clinician Experience

Job Description:

• Cultivate and maintain positive relationships with physicians, serving as their liaison for needs and concerns
• Collaborate with physicians to address inquiries, resolve issues, and facilitate communication between physicians, internal departments, hospitals, and clients
• Conduct regular physician satisfaction surveys and gather feedback to identify areas for improvement
• Develop and implement an effective onboarding process for new physicians
• Coordinate training sessions and resources covering policies, procedures, and best practices
• Act as the primary point of contact for physician inquiries and concerns
• Proactively identify and address physician challenges with cross-functional teams
• Develop and execute strategies to enhance physician engagement
• Establish regular communication channels for organizational updates, changes, and opportunities
• Use physician feedback to personalize interactions and strengthen engagement
• Define and analyze physician satisfaction KPIs, including onboarding within seven days of credential issuance
• Use data-driven insights to develop action plans improving the physician experience
• Evaluate and enhance operational processes related to physician interactions and service delivery
• Collaborate with departments to streamline workflows and reduce friction points
• Leverage technology and operational tools to streamline scheduling and anticipate physician needs

Requirements:

• Bachelor's degree in healthcare administration, business, or a related field
• Telemedicine experience is preferred but not required
• Previous experience in clinician relations, healthcare management, or a similar role
• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships
• Data-driven decision-making and analytical skills
• Excellent multi-tasking, organizational and project management abilities
• Strong problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office and relevant software applications
• Ability to adapt to changing healthcare environments and industry trends
• Authorization to work in the United States

Benefits:

• Medical, dental, and vision insurance
• Short-term disability coverage
• PTO and company-paid holidays
• Fully remote work environment
• Open to travel
• Wellness perks
• Technology equipment provided
• Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide
• Collaborative, mission-driven culture focused on patient outcomes and operational excellence
• Competitive compensation