Manager, Clinician Experience – Onboarding and Scheduling

Job Description:

• Serve as the dedicated point of contact for physicians and advanced practice providers from contract signing through their first scheduled shift
• Introduce clinicians to Sevaro's culture, expectations, communication standards, and on-shift experience
• Track onboarding progress, follow up on outstanding requirements, identify delays, and coordinate resolutions
• Train clinicians on Synapse, clinical shift workflows, and site-specific stroke and consultation processes
• Confirm understanding of workflows, escalation procedures, documentation requirements, and hospital-specific expectations
• Coordinate system access, login testing, and final readiness checks
• Develop and maintain training guides, workflow documents, and quick-reference materials
• Support credentialing and licensing applications, documentation, progress tracking, and communications
• Liaise among clinicians, credentialing, licensing, IT, operations, quality, hospital relations, hospitals, and clients
• Escalate urgent concerns and follow through to resolution
• Manage scheduling for 80+ physicians nationwide based on contracts, credentials, availability, hospital approvals, and shift volume
• Monitor missing or uncovered shifts, coordinate coverage, and make emergency scheduling changes
• Communicate schedules, changes, open shifts, and coverage needs to physicians
• Review scheduling patterns and volume to support coverage across hospital sites
• Establish and monitor KPIs for onboarding completion, scheduling readiness, physician satisfaction, and shift coverage
• Work toward completing physician onboarding within seven days after credentials and system access are issued
• Analyze data, develop action plans, improve workflows, and report progress, risks, needs, and outcomes to leadership

Requirements:

• Previous leadership or management experience, preferably within healthcare operations, physician relations, staffing, scheduling, onboarding, or a related field
• Demonstrated ability to lead processes, manage competing priorities, and hold team members and stakeholders accountable
• Experience managing complex schedules, staffing needs, or operational workflows
• Strong interpersonal and communication skills, with the ability to build and maintain positive physician relationships
• Strong organizational, time-management, and project-management skills
• Sound judgment and problem-solving skills, with the ability to manage conflict and resolve urgent issues
• Experience working across departments and coordinating with multiple stakeholders
• Ability to review data, identify trends, and make informed operational decisions
• Strong attention to detail and commitment to maintaining accurate records
• Proficiency in Microsoft Office and scheduling, communication, or workflow management systems
• Ability to work independently in a remote environment and respond to urgent scheduling needs when necessary
• Ability to adapt to changing healthcare operations, staffing needs, and organizational priorities
• Authorization to work in the United States

Benefits:

• Medical, dental, and vision insurance
• Short-term disability coverage
• PTO and company-paid holidays
• Fully remote work environment
• Open to travel
• Wellness perks
• Technology equipment provided
• Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide
• Collaborative, mission-driven culture focused on patient outcomes and operational excellence
• 100% fully remote opportunity
• Competitive compensation