Loss Mitigation Escalation & Research Specialist

Job Description:

• Track requests effectively and timely to ensure regulatory response timelines are met
• Provide trending information to Loss Mitigation Management
• Research and respond to inquiries and requests
• Prepare detailed responses including root cause analysis and imaging documentation
• Partner with Loss Mitigation Managers and Supervisors to recommend resolution actions
• Partner with other departments to address loan-level issues and perform root cause analysis
• Create and maintain a database tracking issues and resolutions
• Provide monthly updates to Management on issues and trends
• Serve as the subject matter expert for all Loss Mitigation departments
• Assist management with identifying training opportunities and continuous process improvement
• Support business operations with minimal travel as required
• Perform other assigned duties and projects

Requirements:

• High school diploma required; college degree preferred
• Four (4) years of combined experience in loss mitigation or mortgage servicing required
• Strong working knowledge of Loss Mitigation processes, investor programs, and mortgage servicing guidelines
• Excellent Fiserv knowledge and ability to research in system and imaging
• Intermediate knowledge of Microsoft Suite applications, including Word, Excel, and Outlook
• Excellent written and oral communication skills
• Excellent problem-solving skills
• Ability to build rapport with all levels of employees
• Strong organizational skills and attention to detail
• Ability to interact with mid-level, senior, and executive management and serve as a business-level subject matter expert
• Ability to think creatively and recommend remediation of issues
• Ability to make decisions significantly impacting CMS’s and the department’s credibility, operations, and services
• Ability to make informal presentations and speak in front of groups

Benefits:

• Comprehensive healthcare plans for you and your family
• Discretionary 401(k) match of 50% of the first 4% of pay contributed
• Fitness, restaurant, retail, and other employee discounts through the employee portal
• Customized training programs
• Employee referral bonuses
• Educational reimbursement
• Carrington Charitable Foundation community support