Life & Annuity Transformation Leader – VP

Job Description:

• Establish financial controls across the practice
• Improve operations performance outcomes and reduce leakage
• Improve implementation of agentic solutions into operations
• Create and solve the backlog of operations automation issues
• Lead the business analyst team responsible for implementing transformational solutions
• Own actuarial resources responsible for implementing financial controls and security controls
• Design and implement agentic solutions to move from human-based to agentic processes with human oversight
• Communicate with clients and bring clients onboard for developed AI/agentic solutions

Requirements:

• 15+ years of experience in operations / BPO setup in L&A
• Executive communication and influence across technical and business audiences
• Sound judgment and structured problem-solving under ambiguity
• Ownership, accountability, and client-first, quality-first mindset
• Ability to delegate and direct while remaining a credible hands-on expert
• Collaboration across matrixed, multi-geography teams
• FLMI or equivalent insurance certifications preferred
• Experience with product transitions, block migrations, or new client onboarding preferred
• Exposure to analytics/AI-enabled operations and digital transformation in insurance preferred
• Experience supporting pre-sales and commercial pricing of TPA/administration services preferred

Benefits:

• Benefits information provided at https://www.exlservice.com/us-careers-and-benefits
• Potential compensation above the posted range for positions based in higher-cost zones such as California, New York, and New Jersey