Licensed Supervisor, Care Management

Job Description:

• Oversee a team providing integrated, whole-person care within a managed care environment
• Supervise staff, including day-to-day responsibilities, performance management, development, and time and attendance
• Ensure staff complete comprehensive assessments and care plans using established workflows
• Establish and maintain a team-based, person-centered care coordination approach addressing physical, behavioral, and social health needs
• Monitor team performance metrics, caseload distribution, and quality indicators
• Provide coaching, education, and guidance to staff
• Ensure quality service delivery and compliance with regulatory and accreditation standards
• Coordinate care for members with complex needs
• Provide clinical supervision and guidance using professional licensure
• Support care planning, clinical decision-making, and resolution of complex member cases
• Work and be available remotely from 8:30am–5:00pm
• Travel within the community for meetings as needed

Requirements:

• Associate's degree (RN only) and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population; OR Bachelor's degree (RN only) and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population; OR Master's degree and fully licensed LCSW, LCMHC, LMFT, LPA, LCAS, or RN and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population
• Fully licensed in the State of North Carolina as one of the following: LCSW, LCMHC, LPA, LMFT, LCAS or RN
• If applying with an Associate’s or Bachelor’s degree, fully licensed in North Carolina as an RN
• Valid driver’s license
• Must reside in North Carolina and within 75 miles of Trillium’s South Central Region
• South Central counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne
• Ability to travel within catchment as required
• Legally authorized to work in the United States without requiring sponsorship now or in the future
• All candidates must pass a drug test as a condition of employment
• Preferred: Degree in Human Services field
• Preferred: At least one (1) year supervisory experience with two (2) or more staff
• Preferred: Experience with an MCO, Health Plan, or managed-care care management

Benefits:

• Competitive benefits
• Work-from-home options for most positions
• Flexible work schedules with management approval for some roles
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies
• Professional growth opportunities
• Collaborative, mission-driven work environment
• Diverse inclusive culture