Licensed Healthcare Agent

Job Description:

• Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution
• Guide members through coverage options and next steps without high-pressure tactics
• Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence
• Keep communication current with supervisor and team
• Attend team meetings and training sessions throughout the season
• Complete training Monday through Friday
• Move to an assigned production schedule once AEP begins on October 1, including at least one weekend day per week
• Work seasonally through AEP/OEP

Requirements:

• Active Health or Health & Life license
• Minimum 1 year of Medicare experience
• Comfortable working across multiple software systems
• Strong communicator with a service-first approach
• Able to work a schedule that includes at least one weekend day during AEP
• Home office setup that meets remote work requirements
• Willing to complete a background check
• Basic computer skills and tech knowledge
• Telesales or contact center experience preferred
• Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach preferred

Benefits:

• Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement
• Paid training
• AHIP certification covered
• Non-resident licenses and renewals covered
• Continuing education credits
• Remote/work-from-home
• Extended opportunities may be available to best-performing agents as client needs allow
• Competitive compensation package
• Benefits that make work more fun and give you and your family peace of mind
• Professional opportunities to accelerate your career