Licensed Healthcare Agent

Job Description:

• Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution
• Guide members through coverage options and next steps without high-pressure tactics
• Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence
• Keep communication current with the supervisor and team
• Attend team meetings and training sessions throughout the season
• Complete training Monday through Friday
• Work the assigned production schedule beginning October 1, including at least one weekend day per week during AEP
• Support members through service-focused, consultative conversations
• Help members understand their coverage, resolve concerns, and remain engaged and informed

Requirements:

• Active Health or Health & Life license
• Minimum 1 year of Medicare experience
• Comfortable working across multiple software systems
• Strong communication skills with a service-first approach
• Able to work a schedule that includes at least one weekend day during AEP
• Home office setup that meets remote work requirements
• Willing to complete a background check
• Basic computer skills and tech knowledge
• Telesales or contact center experience preferred
• Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach preferred

Benefits:

• Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement
• Paid training
• AHIP certification covered
• Non-resident licenses and renewals covered
• Continuing education credits
• Remote/work-from-home
• Extended opportunities may be available based on client needs
• Competitive compensation package
• Benefits that support employees and their families
• Professional opportunities and career advancement