Level I Helpdesk Technician

Level I Technician

Location: Copiague, NY – Onsite
Schedule: Full-Time, Monday–Friday 7:30-3:30 & 8:30-4:30
Classification: Non-Exempt

Launch Your IT Career in a Role That Matters

Acture Solutions is looking for a motivated and service-minded Level I Technician to join our Onsite Services team. If you enjoy troubleshooting technology, helping end users, and building hands-on IT experience, this is an opportunity to grow your technical skills while making a difference every day.

What You’ll Do

• Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices.


• Install and support printers, projectors, and other peripheral equipment.


• Troubleshoot Windows clients, software applications, and peripheral device issues.


• Perform basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues.


• Assist with basic TCP/IP, DNS, and DHCP connectivity issues.


• Support user account administration through Active Directory and Google Admin Console.


• Install and configure various technical equipment.


• Maintain helpdesk tickets and provide detailed documentation of issues, troubleshooting, and resolutions.


• Prioritize and manage multiple support requests while providing timely customer service.


• Communicate technical information clearly to non-technical users.

What You Bring

• 1–2 years of desktop support or related IT experience.


• CompTIA A+ certification.


• Hands-on experience troubleshooting desktops, laptops, and end-user devices.


• Working knowledge of Windows, macOS, and ChromeOS environments.


• Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.


• Experience supporting printers, peripherals, and common software applications.


• Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems.


• CompTIA Network+ and/or Security+ certification preferred.


• Ability to work onsite and travel occasionally, up to approximately 25%.

Skills for Success

• Customer-first mindset with a knack for solving problems.


• Strong verbal and written communication skills.


• Patient and helpful approach when assisting users with varying levels of technical knowledge.


• Organized, detail-oriented, and able to manage multiple open tickets.


• Strong troubleshooting and analytical thinking skills.


• Willingness to learn and adapt to new technologies.


• Ability to work independently while collaborating with the broader IT team.

Physical Requirements

• Ability to perform hands-on installation, configuration, and troubleshooting of computers, peripherals, and technical equipment.


• Ability to work onsite and travel occasionally to other locations as business needs require.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.

Why Join Acture Solutions?

At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

What We Offer

• Salary range: $40,000–$44,000, based on experience


• Medical, dental, vision, 401(k), and generous paid time off


• Professional development and continuing education opportunities


• Hands-on experience across a variety of technologies


• A culture that values collaboration, respect, and real impact

Ready to Get Started?

If you're passionate about technology, enjoy helping people, and want to continue building your IT career through hands-on experience, apply today. Valid driver’s license and fingerprinting check required.