Lender Relationships Manager

Job Description:

• Manage Endeavor's lender program portfolio day-to-day, tracking approval rates, MDR performance, waterfall positioning, and coverage against agreed program terms
• Monitor lender program performance and flag issues, trends, and opportunities in regular reviews with leadership
• Lead lender onboarding from term sheet to live integration, coordinating with product and engineering on technical requirements, credentialing, and go-live
• Serve as the primary point of contact for Endeavor customers on lender capabilities, available financing products, and program pricing
• Manage underwriting communication between Endeavor and lender partners, including credit policy updates, documentation requirements, and approval rate feedback loops
• Build and maintain program documentation, rate sheets, and internal resources for customer success and sales teams
• Identify opportunities to expand, renegotiate, or improve lender programs as Endeavor's volume grows
• Report directly to the founder and Head of Lending

Requirements:

• 3–6 years in lender relations, partnerships, or program management in consumer lending, fintech, or healthcare finance
• Understanding of consumer lending programs, including approval rates, underwriting criteria, MDRs, promotional terms, and waterfall logic
• Comfortable being customer-facing and explaining lender programs clearly to a dental office manager or a DSO CFO
• Detail-oriented and organized, with ability to track ownership, follow through on commitments, and keep documentation current
• Collaborative and responsive
• Experience managing lender or partner onboarding is a strong plus
• Background in point-of-sale lending, dental finance, or medical financing preferred