Learning Management Systems Manager

Job Description:

• Administer and configure the LMS, including system settings, roles, permissions, sub-accounts, and workflows
• Manage term structures, course provisioning, and access controls aligned with centralized academic processes
• Troubleshoot complex LMS issues related to permissions, enrollments, integrations, data syncs, and system behavior
• Coordinate LMS updates, feature releases, and regression testing in collaboration with IT and vendors
• Manage blueprint templates, including associations, sync schedules, content lock rules, and exception handling
• Support centralized course rollovers, resets, and term-based provisioning
• Coordinate blueprint updates with the Instructional Design team to ensure scalable, consistent course delivery
• Monitor and resolve blueprint sync errors, conflicts, and downstream impacts
• Administer the full lifecycle of LTI integrations, including configuration, security, testing, deployment, and retirement
• Collaborate with IT, vendors, and instructional designers to evaluate and implement new instructional tools
• Test LTI tools in non-production and production environments to validate functionality, permissions, grade pass back, and user experience
• Troubleshoot LTI-related issues involving authentication, data exchange, role mapping, and performance
• Maintain documentation and inventories of approved tools, configurations, and testing outcomes
• Serve as the technical liaison translating instructional requirements into LMS and integration configurations
• Support instructional technologies from a systems perspective
• Advise on accessibility, usability, and consistency related to LMS configuration and tool selection
• Manage and monitor LMS integrations with SIS, identity management/SSO, reporting platforms, and third-party systems
• Partner with IT on data flows, error resolution, monitoring, and system performance
• Ensure compliance with FERPA, WCAG accessibility standards, and institutional data governance policies
• Support backup, recovery, and disaster planning related to the LMS and connected tools
• Develop and maintain LMS reports and dashboards for academic leadership, compliance, and assessment
• Validate data integrity across blueprint-associated courses, sections, and terms
• Participate in LMS governance, change management, and tool approval processes
• Recommend improvements to workflows, automation, testing practices, and system scalability
• Create and maintain technical documentation for LMS configurations, integrations, and testing procedures
• Develop user-facing documentation explaining LMS behavior within a centralized, blueprint-driven model
• Contribute to training resources related to LMS features, tools, and supported integrations
• Transition into a supervisory role as the function grows, with responsibility for hiring, onboarding, mentoring, and supervising an LMS and academic technology team
• Establish team roles, workflows, and operational standards
• Contribute to departmental priorities such as vendor evaluations, pilot programs, compliance audits, or technology rollouts as assigned

Requirements:

• Bachelor’s degree in Information Technology or Instructional Technology, Educational Technology, Computer Science, or a related field
• 3+ years minimum experience as a LMS Administrator
• Experience with security and privacy along with production systems & platforms
• Experience with database software, Excel, and data analytics tools
• Proven experience as a LMS administrator, or similar role, with a focus on application development and integration
• Proficiency in programming languages such as Java, Python, .Net
• Experience working with business applications and systems such as ERP, CRM, LMS, or SIS
• Familiarity with application integration technologies and protocols, including RESTful APIs, SOAP, and ETL tools
• Excellent problem-solving skills, attention to detail, and ability to manage multiple projects simultaneously
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders

Benefits:

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution