Lead Director, Software Product Management

Job Description:

• Lead software product management for CVS Health’s Security Automation portfolio within Enterprise Information Security
• Partner with the Lead Director, Security Automation to run an engineering and product portfolio pairing
• Apply commercial-grade product management to internally built security products
• Conduct continuous discovery with security operations analysts, GRC and audit teams, identity and infrastructure engineers, application teams, and enterprise colleagues
• Translate workflow pain into prioritized roadmaps and define product outcomes
• Own internal go-to-market, enablement, documentation, onboarding, adoption measurement, feedback channels, and product lifecycle decisions
• Lead, coach, hire, level, and develop a team of product managers
• Set standards for discovery, problem framing, requirements quality, and outcome measurement
• Own portfolio strategy, vision, multi-year roadmap, product discovery, adoption, requirements, and engineering delivery partnership
• Define and instrument adoption, usage, effort reduction, cycle-time reduction, support deflection, and risk-reduction measures
• Partner on build-versus-buy and commercial evaluations, including market, vendor, licensing, and total-cost-of-ownership analysis
• Communicate roadmap, tradeoffs, progress, and outcomes to stakeholders, senior leadership, and executive sponsors
• Own business cases, benefit quantification, ROI, payback analysis, and financial framing for investments
• Establish and mature product management practices, prioritization mechanisms, discovery standards, roadmap communication, documentation standards, and supporting tools

Requirements:

• 12+ years of experience in technology roles, including 8+ years in software product management
• 4+ years leading product managers, including hiring, coaching, performance management, and career development
• Commercial software or SaaS product management experience strongly preferred; equivalent product rigor from internal-platform or enterprise-IT-only backgrounds
• Experience owning product strategy and multi-year software product or portfolio roadmaps
• Strong product discovery practice, including user research, workflow analysis, opportunity sizing, assumption testing, and evidence-based decision making
• Ability to define, instrument, and report outcome measures including adoption, active usage, effort and cycle-time reduction, support deflection, and retention
• Track record of driving software product adoption, including quantified examples and responding to stalled adoption
• Prioritization judgment under constraint, including stakeholder management when declining requests
• Experience owning requirements definition and delivery partnership with engineering
• Technical fluency with APIs, data models, software delivery practices, architecture, integration, and feasibility discussions; coding ability not required
• Experience with build-versus-buy analysis, vendor and market assessment, and total-cost-of-ownership reasoning
• Ability to influence peers, senior stakeholders, and executives without direct authority
• Financial acumen including business cases, benefit quantification, ROI, payback analysis, budget, and license cost management
• Strong written and verbal communication across engineer-to-executive audiences
• Experience with agile delivery models and modern product and delivery tooling such as Jira, product analytics, roadmap, and discovery tools
• Bachelor's Degree in a technical or business field, or equivalent work experience
• Preferred: developer-facing, platform, or internal-facing software product experience
• Preferred: security, risk, compliance, or IT operations product domain experience
• Preferred: workflow automation, integration, or data platform product experience
• Preferred: AI-enabled or agentic product management experience
• Preferred: product-led adoption motions
• Preferred: formal dual-leadership partnership with an engineering leader
• Preferred: portfolio management across custom-built, commercial, and platform-based products
• Preferred: product sunsetting or consolidation experience
• Preferred: highly regulated industry experience, ideally healthcare
• Preferred: product management practice establishment or maturation experience
• Preferred: advanced degree or MBA and recognized product management or agile credentials

Benefits:

• CVS Health bonus, commission or short-term incentive program
• Equity award program
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being