Korean Bilingual System Admin & Service Desk

About the Role

Korean Bilingual System Admin & Service Desk professional to provide service desk support, perform system administration, and build AI-assisted automation to improve operations and reporting. The role focuses on troubleshooting, user/access management, workflow configuration, and cross-regional collaboration with U.S. teams and a Korea-based headquarters.

Explicitly mentions vibe coding / AI-assisted development and prompt engineering to build lightweight automation. Role involves using AI tools to accelerate automation and workflows.

Location: Plano, TX 75023

Salary: USD 53,000 - 78,000/year

Type: Full-time

Posted: 3 days ago

Category: Product/Program/Architecture/Operations

Company Rating: 4.2 (93 reviews)

Company Size: 201-500

Vibe Markers: 🔥 Hot

Experience Level: Senior

Job Description

Role

Korean Bilingual System Admin & Service Desk role responsible for delivering service desk and customer support, performing system administration tasks, and implementing AI-driven automation and process improvements. The role supports cross-regional teams (U.S. and Korea) and focuses on ensuring reliable web/system operations and actionable reporting.

Key Responsibilities

• Provide Service Desk / Help Desk support and customer support for users.
• Perform basic to intermediate system administration tasks, including user and access management.
• Maintain system configuration, workflows, and process documentation; investigate and escalate issues.
• Conduct data analysis and reporting using Excel and KPI metrics.
• Design and implement AI-driven automation and AI-assisted development workflows; apply prompt engineering techniques to create and optimize AI-assisted processes.
• Apply continuous process improvement with an Agile mindset to QA and system failure issues.
• Coordinate with multiple stakeholders across U.S.-based teams and Korea-based headquarters.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field preferred.
• 5+ years of experience in one or more of: Service Desk / Help Desk Operations, IT Operations, Application Support, or System Administration.
• Experience supporting users, troubleshooting issues, and coordinating with stakeholders.
• Fluent written and verbal communication in English and Korean.

Special Skills & Qualifications

• Experience with Jira or other ticketing / workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, or scripting.
• Familiarity with prompt engineering techniques to maintain AI-assisted workflows.

Compensation & Benefits

• Pay range: $53,000 to $78,000 per year.
• Benefits: medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D) insurance; long-term disability (LTD) insurance; optional voluntary life/AD&D coverage.

Tech Stack

Jira, MSP+, Excel, Web systems, Low-code/No-code platforms, Scripting, AI-assisted development, Prompt engineering

Skills

Service Desk, System Administration, Data Analysis, AI-driven Automation, Prompt Engineering, Process Improvement, Troubleshooting, User & Access Management, Workflow Configuration, Stakeholder Coordination, Bilingual Communication (English & Korean), KPI Reporting, Agile

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid sick leave
• Life insurance
• Accidental death & dismemberment (AD&D) insurance
• Long-term disability (LTD) insurance
• Optional voluntary life/AD&D coverage