Junior Technical Support Specialist

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.
Requirements1+ year of experience in technical or customer supportStrong logical and analytical thinkingReadiness to work with large volumes of technical dataExcellent written communication skillsComfort with regular, repetitive, and routine tasks, with attention to detail and patienceGenuine interest in the technical side of the product and in finding the root causes of errorsOpen, friendly, and easy-going communication styleEnglish level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Nice to have:Basic SQL knowledgeExperience with Jira and CRM systemsFamiliarity with tools like Postman, Grafana, or KibanaExperience in travel tech or B2B products
BenefitsFlexible schedules and opportunity to work remotely.Ambitious and supportive team who love what they do, appreciate each other, and grow together.Internal programs for adaptation and training, development of soft skills, and leadership abilities.Partial compensation for participating in external training and conferences.Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.Corporate prices on hotels and travel services.MyTime Day Off - an extra non-working day without loss of compensation.