It System Admin & Service Desk(korean Bilingual)

About the Role

Bilingual (Korean/English) IT System Administrator and Service Desk specialist responsible for user support, system administration, data analysis, and AI-driven automation. The role focuses on maintaining workflows and web systems, troubleshooting and escalating issues, and building/optimizing AI-assisted automation and workflows.

Explicitly mentions "Vibe Coding" and AI-assisted development; role uses prompt engineering and AI-driven automation to build lightweight automation workflows.

Location: Plano, TX

Salary: USD 6,035.92+/year

Type: Contract

Posted: 3 days ago

Category: Software Engineering

Company Rating: 3.0 (1 reviews)

Vibe Markers: 🔥 Hot

Experience Level: Senior

Job Description

Role

IT System Admin & Service Desk (Korean bilingual) responsible for delivering service desk and customer support, performing system administration for Jira/MSP+/web systems, producing data analysis and KPI reporting, and developing AI-driven automation and AI-assisted development workflows.

Key Responsibilities

• Provide service desk/help desk support and customer support for users.
• Perform basic to intermediate system administration tasks, including user and access management.
• Configure and maintain system workflows and processes; investigate issues and perform escalation.
• Produce data analysis, KPI tracking, and reporting (Excel-based reporting referenced).
• Design, build, and maintain lightweight automation solutions and AI-assisted workflows using prompt engineering techniques.
• Drive continuous process improvement with an Agile mindset, including QA and system-failure issue remediation.
• Coordinate with U.S.-based teams and Korea-based headquarters and present findings to clients as needed.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of: service desk/help desk operations, IT operations or application support, system administration.
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Fluent written and verbal communication in English and Korean for client communication and presentations.
• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.
• Ability to apply prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Contract and Location

• Contract period: 1 year
• Work location: Plano, TX
• Pay rate: approximately $6,035.92 per month (DOE)

Additional Information

• Confidentiality and EEO guidelines apply.

Tech Stack

Jira, MSP+, Excel, AI-assisted development, low-code/no-code platforms, scripting, web systems, prompt engineering

Skills

System Administration, Service Desk / Help Desk, Customer Support, Data Analysis, AI-driven Automation, Prompt Engineering, Process Improvement, Troubleshooting, Stakeholder Management, User and Access Management, Workflow Management, Issue Escalation, Agile Mindset, Reporting, Presentation, Bilingual Communication (English/Korean)