It Support (tier 1)

Position Summary:

We are seeking an experienced and customer-focused IT Support professional to join our team as a Tier 1 Support Technician. In this role, you will be responsible for providing technical assistance and support to end-users across our organization and our client’s organizations.

The ideal candidate will have a solid understanding of IT support principles and experience working in a Tier 1 support role. You should be able to work independently, as well as collaborate effectively with other IT professionals to ensure that our and our client’s IT infrastructure and systems run smoothly.

Excellent communication and problem-solving skills are essential for this role. You should have a proven track record of providing high-quality customer service and be able to communicate technical issues in a clear and concise manner to both technical and non-technical stakeholders.

We offer a dynamic and challenging work environment, along with opportunities for professional development and growth. If you have a passion for IT support and a desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity.

Job Status: Full Time

Employee Type: Hourly

Pay: $22-$26/hr DOE

Travel/License Required: Yes, Minimal local travel

Work Schedule: 7am-4pm Monday-Friday

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.


• Paid Vacation, Sick and Holiday time


• Retirement: 401k with 4% match and discretionary profit sharing.


• Certification assistance & continuing education benefits


• Cell phone reimbursement


• Paid parking


• Kitchen, pool table, snacks, and coffee


• Personal IT purchasing employee discount


• Team bonding events


• Work-life balance\flexibility


• General Work Schedule: 7am-4pm M-F

Position Roles & Responsibilities:

• IT issue resolution


• IT documentation maintenance and creation


• Ticket quality assurance


• Working with IT Team to improve overall IT results for clients


• After hours emergency support via the on-call rotation

RESOURCE PROFILE:

• Problem solver


• Positive attitude


• Ability to work under pressure


• Attention to detail


• Customer service


• Quality assurance


• Professional appearance and approach to work

Technical Skills:

• Advance customer service skills


• Intermediate desktop operating system support skills


• Intermediate workstation peripheral support skills


• Intermediate mobile device (iOS, Android, etc) skills


• Basic use of server operating system skills


• Basic networking skills


• Basic overall troubleshooting skills