IT Support Specialist

Job Description:

• Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions
• Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments
• Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes
• Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services
• Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
• Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
• Maintain accurate asset inventory and device lifecycle management
• Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices
• Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency
• Create and maintain documentation, knowledge articles, and standard operating procedures
• Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events
• Contribute to service quality, SLA performance, knowledge sharing, asset management accuracy, automation, and process improvement

Requirements:

• 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing
• Experience supporting macOS and Windows environments
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom
• Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA
• Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms
• Strong troubleshooting, communication, and customer service skills
• Experience working in a fast-paced, remote-first environment
• Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools
• Interest in AI technologies such as Microsoft Copilot and Claude
• Strong attention to detail, ownership, and a continuous improvement mindset
• ITIL, Okta, Microsoft, Apple, or security-related certifications are bonus points

Benefits:

• Generous health insurance coverage
• Life insurance
• Disability insurance
• 401K employer matching program
• Paid holidays
• Self-care days
• Paid time off (PTO)
• Paid parental leave
• Stock options
• Equipment and support for working and connecting with teams
• Learning and development initiatives
• LinkedIn Learning platform access
• Quarterly wellness education sessions
• Wellness days
• ERG-hosted events