It Support Engineer

We are actively hiring for the position of IT Support Engineer for our plant in Van Nuys, CA.

Shift: Monday to Friday, 9:00 AM to 5:30 PM

Duties & Responsibilities

1. Technical Support:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.


• Resolve incidents and upgrade different types of software and hardware.


• Address issues with printers, copiers, and scanners.


• Support and configure Windows Server.

1. Incident Management:

• Assist users with logged IT-related incidents.


• Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible.


• Escalate incidents to other support teams when necessary.


• Accurately record, update, and document requests using the IT service desk system.


• Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.

1. Equipment and Asset Management:

• Install and configure new IT equipment.


• Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals.


• Assist with the reconciliation of assets within the management system for accurate inventory.

1. Communication and Collaboration:

• Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.


• Proactively complete other duties as assigned.

Qualifications

• Proficient in using and supporting Active Directory, Windows, and Office products.


• Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components.


• Knowledgeable in diagnosing and resolving IT-related faults/issues.


• Competent in supporting and configuring Windows Server.


• Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations.


• Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate.


• Basic programming skills.


• Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN.


• Ability to provide remote support to users working from home.

Education

• Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery.


• Experience in a customer-focused IT support environment, including technical problem resolution.


• Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues.


• Broad understanding and successful application of Service Desk and Desktop services knowledge.


• Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.


• Highly organized and independent, able to multitask and stay organized in managing client needs.


• Self-motivated, able to work independently, and takes initiative.


• Outstanding attention to detail.


• Excellent communication skills, both verbal and written.

For further information on the Digital Room, please explore our website www.digitalroominc.com

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment


• Competitive pay and growth opportunities


• Comprehensive health, dental, and vision coverage (location-specific).


• Employer match 401(k) up to limits.


• Company-sponsored Life and AD&D Insurance.


• Flexible Spending Account and voluntary benefits.


• Paid holidays and PTO.


• Employee discounts on all products.


• Company-sponsored training and certifications.


• Fun workplace and wellness events, and more

Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.