IT Manager

Job Description:

• Own day-to-day IT operations, user lifecycle management, and identity and access management for a growing distributed team
• Serve as the sole technical resource and primary point of contact for IT and security matters
• Report directly to the CISO and serve as their key operational partner on access and security matters
• Provide Tier 1-3 technical support and resolve tickets within defined SLAs
• Support Windows and macOS users with hardware, operating system, application, connectivity, printing, email, software, and access issues
• Maintain documentation, common-issue records, fixes, and internal how-to guides
• Manage onboarding and offboarding, including training, account provisioning, device setup, and access control
• Conduct access reviews, assign roles and permissions, enforce least privilege, and maintain access records
• Support SSO configuration and troubleshoot SaaS application access
• Administer Microsoft Intune and Microsoft 365 for a remote multi-OS device fleet
• Enforce endpoint security policies covering encryption, patching, and compliance
• Deploy, monitor, and manage Microsoft Defender
• Manage device logistics, inventory, procurement recommendations, and hardware lifecycle
• Manage Google Workspace users, groups, and settings
• Maintain and troubleshoot core SaaS tools
• Partner with the CISO on access-related security requests and remediation
• Own endpoint and identity security operations
• Define and refine scalable IT processes and documentation

Requirements:

• 7+ years of IT support/operations experience, including experience as the senior or sole IT resource
• Startup experience as a one-person IT department handling infrastructure, security, device management, IAM, and end-user support simultaneously
• Strong working knowledge of endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment
• Hands-on experience with Microsoft Defender, endpoint security, patch management, Microsoft Intune, and Google Workspace administration
• Experience supporting both Windows and macOS environments
• Experience owning IAM/access management strategy and end-to-end onboarding/offboarding processes, ticketing systems, and work within SLAs
• Understanding of PHI and HIPAA
• Strong written and verbal communication skills, including explaining technical issues to non-technical staff and representing IT to leadership
• Customer service orientation and ability to remain patient, empathetic, and reassuring
• Willingness to ship, receive, and temporarily store company equipment at home
• Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment
• Must be based in the United States Eastern Time Zone

Benefits:

• Annual paid holidays
• Unlimited time off for full-time salaried employees after the 90-day introductory period
• Three weeks of paid time off for full-time hourly employees after the 90-day introductory period
• Medical insurance covering hospital, surgical, and prescription drug benefits
• Dental insurance
• Vision insurance
• Stock option grant
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan