IT Business Analyst I

Job Description:

• Gather business requirements to help the Development Team design and implement solutions
• Monitor and provide technical direction to internal resources as needed
• Participate in technical discussions regarding D365 and application integrations
• Capture functional requirements for custom development
• Collaborate with IT functional teams and business units
• Assist with technical application upgrades and new services
• Provide day-to-day D365 business support and service desk ticket support
• Help design, implement, and support D365 application user security
• Support audit and user security reporting requirements
• Monitor planned service outages and feature releases with Microsoft
• Coordinate testing, training, and support with IT and business stakeholders
• Support application integrations with other systems and processes
• Work with IT Project Managers on large projects
• Autonomously manage and run small IT projects
• Develop solution presentations with cross-functional team input
• Assist with application QA and facilitate end-user testing
• Perform other duties as required

Requirements:

• Bachelor’s degree or equivalent combination of education and training
• 2+ years supporting and delivering ERP technical solutions
• Experience with Microsoft Azure and Microsoft Dynamics 365 F&O
• Basic knowledge in generating process documentation
• Solid organizational skills, including attention to detail and multitasking
• Excellent communication, verbal, and written skills
• Strong working knowledge of Microsoft Office
• Ability to work Eastern Time hours, 8:00 AM to 5:00 PM ET
• Ability to work on-call and outside regular business hours according to business needs
• Ability to travel if needed to other remote sites, including internationally
• Experience with large-scale ERP implementations, software development life cycle, and IT operations preferred
• Experience working closely with software development teams preferred
• Experience within manufacturing, supply chain, and logistics industries preferred
• Experience with EDI preferred
• Bilingual in Spanish a plus
• Legally authorized to work in the United States without requiring sponsorship

Benefits:

• Fully remote work arrangement
• On-call and ability to work outside regular business hours according to business needs
• Ability to travel if needed to other remote sites, including internationally