IT Administrator

Job Description:

• Manage user provisioning and deprovisioning across all systems, with same-day turnaround on departures
• Administer Microsoft 365, Entra ID, single sign-on, MFA enforcement, and conditional access policies
• Run periodic access reviews and maintain records of administrative and privileged access
• Administer the SaaS stack, including Microsoft 365, Salesforce, Salesloft, HubSpot, Zendesk, and Jira
• Support the AWS environment alongside the COO, including IAM hygiene, monitoring, alerting, cost visibility, and routine operations
• Manage DNS, domains, and certificates
• Own backup, recovery, business continuity, and restore testing for internal systems
• Procure, configure, deploy, and track laptops and mobile devices for a fully remote team
• Run endpoint management and patching
• Handle internal support requests and own IT onboarding and offboarding
• Recover, wipe, and document device disposal when employees leave
• Support security and compliance through evidence collection, control documentation, and policy upkeep
• Support customer and prospect security questionnaires and maintain technical answer accuracy
• Govern AI tool usage, approved tools, and data-handling rules
• Maintain evidence for cyber insurance attestations, security training completion, and phishing simulations
• Monitor security alerts, respond to issues, and escalate potential incidents
• Serve as the escalation point for critical after-hours outages involving Microsoft 365 and AWS
• Maintain software inventory, license usage, renewals, vendor evaluations, and IT spend
• Own the IT budget and report material changes to the COO
• Document systems, configurations, procedures, runbooks, and self-service knowledge resources
• Identify and automate manual IT work
• Report to the Chief Operations Officer

Requirements:

• 4+ years in IT administration or systems administration, including ownership of an environment rather than ticket work alone
• Hands-on administration of Microsoft 365 and Entra ID, including SSO, MFA, and conditional access
• Working knowledge of AWS, including IAM, EC2, S3, CloudWatch, and cost management
• Endpoint management experience across a distributed, remote workforce
• Experience supporting security and compliance work, such as SOC 2, security questionnaires, access reviews, or an equivalent framework
• Strong documentation habits
• Ability to work independently in a small company and escalate issues appropriately
• Clear communication with non-technical people
• Preferred: Salesforce administration
• Preferred: scripting or automation using PowerShell or Python
• Preferred: Zendesk or Jira administration
• Preferred: prior experience at a company under 100 employees
• Preferred: public sector or GovTech exposure

Benefits:

• Fully remote team/work environment
• Same-day turnaround and response standards for internal support
• Professional exposure to security and compliance programs
• Work with Microsoft 365, Entra ID, AWS, Salesforce, Salesloft, HubSpot, Zendesk, and Jira
• Opportunity to automate manual IT work and build internal systems
• Participation in vendor evaluations and implementations