IT Administrator

Job Description:

• Manage user access, roles, profiles, and permissions while ensuring platform stability and security
• Support and maintain Certinia PSA, ERP, Accounting, and Revenue Management modules
• Configure page layouts, workflows, and approval processes
• Maintain data integrity, perform imports/exports, and conduct routine audits
• Gather stakeholder requirements, design scalable solutions, and optimize workflows for project, financial, and operational needs
• Build and maintain dashboards, reports, and analytics for data-driven decision-making
• Monitor Salesforce and Certinia updates, recommend improvements, and coordinate customizations and integrations
• Provide user support, develop documentation, and deliver training

Requirements:

• Bachelor’s degree in information systems, Computer Science, Business, Finance, or a related field (preferred)
• 3+ years of experience as a Salesforce or Certinia (FinancialForce) Administrator
• Exposure to finance, accounting, or professional services industries is a plus
• Strong knowledge of Salesforce platform administration
• Experience with Certinia ERP and/or PSA modules
• Proficiency in creating reports, dashboards, workflows, and approval processes
• Experience with project accounting, billing, or revenue management systems
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to manage competing priorities in a fast-paced environment
• Salesforce Certified Administrator (desired)
• Certinia PSA or ERP certification (preferred)

Benefits:

• Remote work arrangement
• Associated travel limited to 5%
• Equal opportunity employment
• Reasonable accommodations for individuals with disabilities