Internal General Manager

Job Description:

• Work closely with founders to manage day-to-day business priorities
• Translate high-level goals into concrete plans, owners, deadlines, and follow-through
• Identify operational gaps, bottlenecks, and recurring problems
• Own projects from idea through implementation
• Organize priorities and ensure important work is completed
• Make practical decisions independently and escalate issues when needed
• Build, document, and improve internal processes
• Simplify, automate, or eliminate repetitive and inefficient work
• Create systems for tracking responsibilities, workflows, and performance
• Establish operating rhythms that support accountability
• Audit existing processes and determine what to change, remove, or build
• Maintain organization across internal tools, documentation, and workflows
• Coordinate work across sales, recruiting, client success, and other functions
• Clarify cross-functional handoffs and responsibilities
• Follow up on open items and drive projects toward completion
• Identify dependencies and resolve execution blockers
• Serve as a central coordination point across functions
• Track business metrics and convert operational data into insights
• Build and maintain dashboards, reports, and tracking systems
• Monitor performance against company goals and identify areas needing attention
• Help founders understand performance and resource priorities
• Recommend business improvements using data and firsthand observation
• Support founders on high-priority initiatives and ambiguous problems
• Research tools, vendors, processes, and opportunities
• Step into areas needing additional attention
• Act as a force multiplier by taking problems off founders' plates and driving resolution

Requirements:

• Proven experience in business operations, general management, project management, consulting, entrepreneurship, or a similar high-ownership role
• Strong organizational and project management skills with a track record of following through
• Comfortable working independently without needing detailed instructions for every task
• Strong judgment and ability to prioritize competing demands
• Resourceful problem-solving ability with limited information
• Strong written and verbal English communication skills
• Comfortable working directly with founders and senior stakeholders
• Strong attention to detail while maintaining a broader perspective
• Commercial understanding of how operational decisions affect revenue, customers, and the broader business
• Comfortable working in a small company where responsibilities can change quickly
• Willingness to work in detail when necessary
• Updated resume required
• Short Loom video (1 to 2 minutes) required; candidates must submit one to proceed
• Nice to have: startup, small business, or founder-led company experience
• Nice to have: operations, staffing, recruiting, HR, professional services, or service-based business experience
• Nice to have: experience building processes and systems from scratch
• Nice to have: familiarity with CRM, project management, automation, and business intelligence tools
• Nice to have: experience with remote or distributed teams
• Nice to have: experience managing multiple functions or projects simultaneously
• Nice to have: experience with U.S.-based companies or customers
• Nice to have: previous general management, chief of staff, business operations, or similar experience

Benefits:

• 100% remote setup so you can work wherever you're most productive
• Availability during US business hours
• Direct work with the founders of a growing offshore staffing company with established traction and a proven business model
• High degree of autonomy and ownership over how the business operates
• Broad exposure across operations, sales, client delivery, recruiting, finance, and internal systems
• Opportunity to identify problems, build solutions, and see the direct impact of your work on the business