Internal Account Manager

Job Description:

• Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement
• Build trust-based client relationships and keep clients supported and informed
• Conduct regular check-ins and proactively identify issues, risks, and opportunities
• Resolve client concerns quickly and professionally
• Identify feedback patterns and flag systemic issues to leadership with recommended fixes
• Coordinate with recruiting, operations, and leadership on complex client situations
• Decide when to escalate issues and when to handle them directly
• Drive client retention and identify expansion opportunities, including additional placements and new roles
• Track account health and flag at-risk clients with action plans
• Maintain accurate records of client interactions, account status, and open items
• Provide internal updates on portfolio health, client sentiment, and key risks
• Communicate professionally in writing and on calls with clients and internal teams

Requirements:

• Proven experience in account management, client success, or a similar client-facing role in a B2B environment
• Strong written and verbal English communication skills
• High ownership mindset and responsibility for outcomes
• Ability to operate autonomously in a small business environment
• Organized and detail-oriented; able to manage multiple client accounts simultaneously
• Proactive and fast-moving, with a bias toward action
• Updated resume required for application
• Short 1–2 minute Loom video required for application
• Loom video must introduce the candidate, describe account management or client success experience, and explain handling an unhappy client without escalating to leadership
• Only candidates who submit a Loom video advance to the next step

Benefits:

• 100% remote setup
• Availability during US business hours
• Work directly with founders at a growing offshore staffing company
• High-ownership role with full autonomy over client portfolio management and growth
• Feedback provided at each application-process step