Instructional Designer, Training Lead

Job Description:

• Provide functional leadership, coaching, and development to Eligibility and Arbitration Trainers
• Design, develop, and implement employee learning and development programs, including e-learning, instructor-led, and virtual training solutions
• Partner with stakeholders and subject matter experts to identify learning needs, define objectives, and create training content
• Translate approved workflows into role-based courses, job aids, knowledge checks, and practice activities
• Maintain document control, accessibility, version history, and publishing dates for learning assets
• Schedule sessions, manage enrollment and completion records, and support trainers during delivery
• Collect feedback and performance evidence to improve materials with Quality and lane SMEs
• Separate materials for employees and contractors where instructions or terms differ
• Administer and support the LMS, including course deployment, testing, reporting, user enrollment, and tracking
• Coordinate virtual and live training logistics, evaluate training effectiveness, and support continuous improvement initiatives
• Create facilitator guides, job aids, workbooks, assessments, and knowledge transfer documentation
• Work across the assigned lane and with Quality, Training, Compliance, Reporting, and program leadership as needed

Requirements:

• Bachelor's degree required; Master's degree preferred
• 2+ years of Learning & Development, instructional design, or LMS administration experience
• Experience designing and developing training programs and e-learning content
• Strong LMS administration experience
• Proficiency with authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Canva, or similar platforms
• Portfolio showcasing instructional design or LMS-related work preferred
• Ability to perform each essential duty satisfactorily
• Must follow approved decision rights, confidentiality requirements, and escalation paths

Benefits:

• Medical, Dental, and Vision benefits available the first of the month after 30 days of employment
• Paid Holidays
• 401(k) with up to a 4% company match after six months of service
• Accrued Paid Time Off, up to three weeks per year
• Fun and professional work environment
• Strong leadership support to encourage career growth and fulfillment