Inside Sales Support Representative

Job Description:

• Support growth of managed account portfolios in partnership with Outside Sales Representatives
• Provide consultative support and maintain strong account relationships
• Provide timely and complete quotes and sales orders
• Resolve issues and provide post-sale follow-up throughout the project cycle
• Use CRM and telephony systems to support customer service and sales operations
• Drive repeat business through customer service, quoting, sourcing, project ownership, and account relationship building
• Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution
• Own projects end to end, keeping managed account customers central to the process
• Handle issue resolution, after-sale follow-up, invoice transmittal, and quote requests
• Report to a Supervisor
• Typically travel overnight 5% to 20% of the time

Requirements:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Previous customer service or retail sales experience; home improvement trades specific
• Knowledge of local building codes; Home Improvement specific
• Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
• In depth knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
• High school diploma and/or GED
• Minimum 1 year of work experience
• No leadership experience required
• No certifications required