Inside Sales Phone Agent

Job Description:

• Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
• Communicate the value of services, address patient questions, and overcome objections to secure enrollments
• Meet and exceed daily and monthly enrollment targets
• Provide exceptional customer service and ensure a positive patient experience
• Verify and record patient information accurately
• Adhere to HIPAA and company compliance guidelines
• Participate in daily morning virtual meetings and collaborate with the virtual team using Google Workspace tools
• Use Google Sheets and Docs for data entry and reporting
• Remain flexible and adaptable to changes in scripts, processes, and program offerings
• Anticipate patient needs and provide proactive support
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Requirements:

• Proven sales experience is required
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice
• Ability to navigate multiple scripts and handle potential rejections
• Strong ability to build rapport and establish trust with patients
• Ability to multitask and manage time effectively in a remote work environment
• Positive, upbeat, and empathetic attitude
• Ability to read, write, and interpret documents and instructions
• Strong problem-solving and reasoning abilities
• Strong communication and organizational skills
• Proficiency in Google Workspace (Sheets, Docs, etc.) preferred
• Associate's degree is a plus
• Call center experience preferred
• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Hardwired internet connection required — no Wi-Fi
• Speed test submission required during the offer process
• Private, HIPAA-compliant workspace
• Ability to work Monday–Friday, 10:00 AM–7:00 PM EST
• Mandatory training attendance for 5–7 days, Monday–Friday, 9:00 AM–6:00 PM Eastern Time
• AI fluency and comfort using tools such as Claude, ChatGPT, and workflow automation platforms
• Compliance with HIPAA and company policies

Benefits:

• Shift differentials: +$1.50/hour for hours worked after 7:00 PM
• Late-night differential: +$2.00/hour for hours worked after 10:00 PM
• Weekend differential: +$1.50/hour for all hours worked Saturday and Sunday
• Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at payout
• Monthly bonus potential up to $4,500
• 5% Bilingual Pay Allowance
• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment
• Home-based remote work environment