Inside Sales Associate, Residential

Job Description:

• Follow an assumptive sales process to uncover customer needs, present solutions, and handle objections
• Engage customers by phone, email, chat, and other digital platforms
• Convert inbound and outbound leads and close new customers
• Drive revenue growth by meeting and exceeding sales goals and performance metrics
• Build rapport and trust with prospective customers and deliver an excellent customer experience
• Participate in training and product updates
• Work with peers and leadership to support team initiatives
• Make outbound calls when directed
• Follow up on leads and sales to ensure installation
• Provide feedback on sales performance trends and contribute to continuous improvement
• Take ownership of the sales process from identifying needs through finalizing service agreements
• Deliver a seamless onboarding experience

Requirements:

• High School diploma or equivalent required
• 0–5 years of sales experience; call center, telecom, or customer service background is a plus
• Strong verbal and written communication skills; clear, professional, and persuasive
• Comfortable working in a high-paced environment with a headset and computer for extended periods
• Self-motivated with the ability to work independently in a fully remote environment
• Prior telecom experience
• Tech-savvy with the ability to learn new systems quickly
• Competitive spirit and team-oriented mindset
• Access to a quiet, distraction-free work area ensuring privacy
• Adequate workspace including a steady surface and comfortable chair
• Proper lighting and working smoke/carbon monoxide detectors
• Fast and reliable internet service
• Sponsorship is not available
• Successful background check, drug screening, and reference checks required

Benefits:

• Competitive base salary plus earned commissions
• Medical, dental, and vision plans from day one
• Company-paid life insurance, with options for additional coverage
• Company contributions to HSA/HRA accounts
• FSA plan available
• Up to 20 days of paid time off in the first year
• 401(k) with matching contributions, vested upon hire
• Company-paid short-term and long-term disability plans
• Employee Assistance Plan
• Clearwave Connections recognition program
• 24/7 Health Advocate support at no cost
• Voluntary accident, critical illness, hospital indemnity, and legal services plans
• Supportive and collaborative work culture valuing diversity, inclusion, and teamwork
• Fast and reliable internet service partially covered for employees within Clearwave Fiber's footprint