Information Request Specialist

Job Description:

• Update patient accounts with information received from hospitals
• Follow up with Contact Specialist
• Access client connections and computer systems to obtain information required to update accounts
• Monitor requests to ensure they do not age beyond the required timeframe
• Perform special projects or assigned tasks
• Assist IT in resolving access issues
• Serve as a liaison between claims representatives and providers
• Facilitate timely resolution of client accounts

Requirements:

• High school diploma or equivalent required
• Ability to communicate effectively and professionally verbally and in writing
• Demonstrated high-level customer service skills for external and internal customers
• Ability to work independently and follow through with minimal direction
• Knowledge of or ability to learn client and Operations processes
• Ability to produce accurate work with attention to detail
• Organization and prioritization skills
• Ability to work effectively under minimal supervision
• Must have working knowledge of Excel and Word
• Ability to gain proficiency with varied hospital databases
• Eagerness to learn new technologies and internal applications
• Strong computer navigation skills
• Experience using multiple software programs simultaneously
• Must reside in the United States within one of the listed states
• Secure internet connection with download speeds over 20 Mbps and upload speeds over 10 Mbps
• Quiet, distraction-free home work environment
• Employment eligibility in the United States
• Successful background check

Benefits:

• Extensive multi-week training with ongoing support from teammates following training
• Access to a robust knowledgebase for continued reference
• Visibility to individual performance metrics for goal setting
• Computers and necessary work equipment provided
• Involved management support for productivity metrics