Inbound Sales Representative

Home Health Care Sales Representative – Client Acquisition & Referral Development
Position Type: Full-Time
Work Environment: Community-Based Sales & Outreach
Working Hours: U.S. Business Hours
Industry: Home Health Care / Senior Care
About the Role
At Pavago, one of our clients is hiring a motivated and results-driven Home Health Care Sales Representative to grow their business through inbound lead conversion, referral development, and community outreach.
This role combines sales, business development, and relationship management. You’ll work directly with prospective clients and families while developing referral partnerships with hospitals, physicians, discharge planners, social workers, senior living communities, rehabilitation facilities, and other healthcare organizations.
You’ll own opportunities from initial inquiry through consultation, assessment, and admission while maintaining a structured CRM pipeline and consistent follow-up process.
Because the position includes in-person referral visits, community outreach, and networking events, candidates must have reliable transportation and be comfortable meeting referral partners in person.
What You’ll OwnLead Management & SalesRespond promptly to inbound leads and prospective client inquiriesConduct follow-up through phone, email, and textManage prospects through the sales funnel from initial inquiry through:ConsultationAssessmentAdmissionMaintain consistent follow-up with active, inactive, and older leadsSchedule consultations, assessments, and intake appointmentsIdentify client needs and clearly explain appropriate home health care servicesEnsure qualified opportunities do not fall through the cracksMaintain accurate sales activities, pipeline stages, and follow-up tasks in the CRMReferral & Community DevelopmentBuild and maintain relationships with key referral sources, including:HospitalsDischarge plannersPhysiciansSocial workersSenior living communitiesRehabilitation facilitiesOther healthcare and senior care organizationsConduct outbound outreach through calls and emailsVisit referral partners in personDeliver presentations when appropriateAttend community events, health fairs, and industry networking eventsIdentify new referral opportunitiesDevelop new relationships into consistent referral sourcesMaintain regular communication with existing referral partnersRepresent the organization professionally within the healthcare communitySales Funnel & Business DevelopmentBuild and manage a structured sales funnel with clear stages and follow-up processesMonitor:Lead volumeConversion ratesReferral activityAdmissionsRevenue performanceIdentify gaps or bottlenecks in the sales processRecommend practical improvements to increase conversionDevelop strategies to re-engage prospects who are not immediately ready to move forwardIdentify opportunities to increase client volume and revenueMeet or exceed monthly and quarterly sales and admission goalsMaintain visibility into upcoming opportunities and pipeline prioritiesClient & Family CommunicationBuild trust with prospective clients and their familiesUnderstand individual care needs and concernsEducate prospects about available home health care servicesClearly communicate the company’s value propositionMaintain professional and empathetic communication throughout the sales processFollow up consistently without compromising the client experienceMaintain relationships after admission to support retention and future referralsInternal CoordinationCoordinate closely with clinical and operations teamsEnsure smooth handoffs from sales to intake and service deliveryShare accurate information about prospective and newly admitted clientsCoordinate consultations and assessmentsMaintain visibility into admission status and outstanding requirementsHelp resolve issues that could delay a prospect from moving forward
Requirements2+ years of experience in sales, business development, healthcare sales, home care, home health, senior care, or a related fieldProven experience managing and converting inbound leadsStrong sales and relationship-building skillsStrong and persistent follow-up habitsExcellent verbal and written communication skillsExperience using a CRM or sales pipeline management systemAbility to manage multiple prospects and relationships simultaneouslyStrong organizational and time-management abilitiesComfortable working independently and taking ownership of sales resultsProfessional and personable communication styleComfortable making frequent phone callsComfortable conducting in-person meetings and community outreachValid driver’s license and reliable transportation for referral visits and community outreach
Ideal Experience & SkillsExperience selling:Home health carePersonal carePrivate-duty careHospice servicesAssisted livingSenior care servicesExisting relationships with healthcare or senior care referral sourcesExperience developing referral networksExperience creating and managing structured sales funnelsFamiliarity with healthcare referral and discharge processesKnowledge of the local senior care and healthcare marketExperience developing relationships with hospitals, physicians, discharge planners, and senior living communitiesExperience working toward admission, revenue, or client-acquisition targets
Tools & Technology
CRM Systems | Sales Pipeline Management Tools | Phone & VoIP Systems | Email | Text Messaging | Calendar & Scheduling Tools | Sales Reporting & Follow-Up Systems
What Makes You a Strong Fit
You’ll likely thrive in this role if you:Are a confident, relationship-driven salespersonEnjoy building trust with prospective clients, families, and referral partnersUnderstand that healthcare sales requires both persistence and empathyAre disciplined with follow-up and don’t allow qualified opportunities to fall through the cracksAre comfortable making frequent phone callsEnjoy meeting referral partners in person and building community relationshipsCan manage multiple prospects and relationships simultaneouslyKeep your CRM and pipeline organizedAre motivated by measurable sales, admission, and revenue goalsTake ownership of your resultsAre proactive and comfortable developing new business independentlyCan build long-term referral relationships rather than focusing only on individual transactions
What a Typical Day Looks Like
Your day may begin by reviewing new inbound leads, following up with prospective clients and families, and updating your CRM with current pipeline activity.
Throughout the day, you could conduct calls with prospective clients, schedule consultations or assessments, visit healthcare referral partners, reconnect with discharge planners or senior living communities, and identify new referral opportunities.
You may also attend networking or community events, re-engage older prospects, review pipeline performance, and coordinate with clinical and operations teams regarding prospective or newly admitted clients.
In short: you turn inbound interest and community relationships into new clients, admissions, and sustainable referral partnerships.
Key Metrics for SuccessInbound lead response timeLead-to-consultation conversion rateConsultation-to-admission conversion rateNew client admissionsMonthly and quarterly sales performanceNew referral relationships establishedReferral activity and qualified referral leadsFollow-up consistencyCRM and pipeline accuracyRe-engagement of inactive and older prospectsClient volume and revenue growthAchievement of established sales and admission goals
Why This Role Stands OutBlend of inbound sales and relationship-based business developmentDirect impact on client growth and admissionsOpportunity to build relationships throughout the healthcare and senior care communityOwnership of the sales funnel from inquiry through admissionCombination of phone-based selling and in-person community outreachClose collaboration with clinical and operations teamsOpportunity to build a sustainable network of referral partnersCareer growth opportunities into:Senior Sales RepresentativeBusiness Development ManagerCommunity Relations ManagerHealthcare Sales ManagerDirector of Business Development
Interview ProcessInitial ApplicationSpark Hire One-Way Video InterviewInitial Recruiter ScreeningClient InterviewOffer Stage
Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you’re an experienced Sales Representative or Business Development professional with strong lead-conversion, relationship-building, and follow-up skills, we’d love to hear from you.
Experience in home health, home care, senior care, hospice, assisted living, or healthcare sales and familiarity with referral-based business development will be especially valuable.
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