Inbound Customer Service Representative

Job Description:

• Consult with customers to understand their scheduling needs and determine the best option
• Deliver exceptional service experiences for consumers of well-known brands through phone
• Adapt to different types of customers and use positive language to represent yourself and the Company
• Complete product training and systems training
• Attend live remote training
• Work Monday-Friday
• Complete first-shift daytime training and work the second shift after training, consisting of afternoons and evenings

Requirements:

• High school diploma required
• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Excellent written and verbal communication skills
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products and/or services
• Excellent verbal communication skills
• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet with a direct connection to the router
• Three power connections
• No personal disruptions during scheduled hours
• Continuous availability throughout the shift
• 100% attendance required during training

Benefits:

• Paid training
• Equipment supplied by the employer
• Promote-from-within culture
• Employee-centric work environment
• Live remote training