In-Store Representative, Chicago Metro

Job Description:

• Manage the performance of ecoATM kiosks across a local territory of retail partner locations
• Conduct regular and on-demand store visits to ensure kiosks are optimally placed, clean, and fully operational; maintain daily logs of visits, issues found, and resolutions
• Maximize kiosk uptime by running test transactions, performing preventative maintenance and technical repairs, parts replacements, troubleshooting issues, and reporting deficiencies to internal teams
• Evaluate kiosk placement effectiveness and work with store management to secure optimal placement and resolve temporary issues
• Perform kiosk installations, relocations, and removals at retail partner locations
• Build and maintain relationships with store and location management through training, awareness building, and proactive problem-solving
• Serve as the first point of contact at new locations, introducing ecoATM and explaining the value of hosting kiosks
• Communicate placement issues, concerns, and recommendations to key account management and ISR leadership
• Engage with and assist ecoATM customers directly at kiosks; report customer issues and concerns to internal teams
• Act as the voice of the customer by sharing observations about customer experiences with internal teams
• Participate in customer engagement events
• Plan and schedule store visits using reporting tools and established policies
• Maintain awareness of site and driving safety and report concerns to management
• Take on additional responsibilities and projects as directed by leadership

Requirements:

• Must be local to and reside in the Chicago, IL Area
• High School Diploma or equivalent required
• 4+ years of customer-facing sales or customer service experience required
• Hands-on experience with tools and troubleshooting mechanical issues
• Self-motivated and reliable, with strong communication, time management, and organizational skills; able to work independently with minimal supervision
• Superior customer service skills with the ability to communicate effectively across customers, store management, technical support, and company leadership
• Strong problem-solving and troubleshooting ability
• Basic to intermediate understanding of computers and consumer electronics, including familiarity with technical terminology and software systems
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, PowerPoint)
• Must own a smartphone
• Valid driver's license (Real ID compliant), clean 3-year driving record, and adequately insured, registered, and reliable personal vehicle required
• Must be able to store up to 50 cubic feet (4ft × 4ft × 3ft) of company property and supplies in your vehicle and home
• Must be able to lift parts and equipment up to 50 lbs
• Must pass criminal background and motor vehicle record checks; subject to ongoing MVR monitoring
• Must sign and adhere to the Company Driver Safety and Reporting Policy
• Typically, 40 hours/week with limited overtime
• Occasional evenings and weekends required for special projects or customer engagement events
• Daily local travel by car to stores within your home market/region
• Occasional overnight travel by car or plane (≤25%)

Benefits:

• Short-term and long-term incentives based on individual and company performance
• Equal Employment Opportunity employer
• Reasonable accommodations available upon request