Implementation Support Specialist

Job Description:

• Conduct quality assurance and inline testing of new and updated platform logic, reporting functionality, and data sets
• Partner with the Compliance Business Analyst to understand logic intent and design appropriate test scenarios
• Identify, document, and track defects or discrepancies, working with internal teams to resolve them before release
• Validate that logic and data outputs align with business and regulatory requirements
• Execute structured test plans and ad hoc testing across scenarios and edge cases
• Independently prioritize and manage testing workload against implementation timelines
• Document test results, defects, and resolutions for internal reference
• Support implementation and client success teams during functionality rollouts
• Perform specialized client training during onboarding
• Participate in professional services engagements to build client custom policies
• Contribute to internal knowledge base articles and best-practice documentation related to testing and quality assurance

Requirements:

• Strong analytical skills with high attention to detail
• Ability to work effectively and independently with minimal oversight
• Solid understanding of logic, data structures, and rule sets
• Background in quality assurance (QA) and inline/manual testing practices
• Ability to identify, document, and communicate defects clearly to technical and non-technical stakeholders
• Clear and professional written and verbal communication skills
• Strong organizational and time management skills; ability to manage multiple test cycles
• Familiarity with ticketing systems
• Working knowledge of the ACES platform preferred
• Bachelor's degree from an accredited university or college preferred, or equivalent work experience
• 1–3 years of experience in quality assurance, testing, implementation support, or a related technical support role
• Demonstrated experience with inline/manual testing and validating data- or logic-driven outputs
• Foundational understanding of mortgage servicing, loan origination, or core banking systems preferred
• Experience supporting SaaS-based applications or cloud-hosted platforms preferred
• Willingness/ability to travel 0%–5% for conferences and sponsored events

Benefits:

• Fully remote work
• 0%–5% travel
• Professional services and client engagement opportunities
• Specialized training opportunities
• Inclusive workplace and equal opportunity employment