Implementation Specialist

Job Description:

• Coordinate implementation activities across the lifecycle, including readiness, launch, hyper care, stabilization, and transition to ongoing operations
• Partner with business and technical teams to align implementation plans, activities, dependencies, milestones, and responsibilities
• Maintain implementation plans, playbooks, tools, documentation, and established readiness and transition criteria
• Establish and support cross-functional operating cadences for implementation coordination, issue resolution, escalation, and decision-making
• Identify and track risks, issues, blockers, and dependencies; ensure appropriate ownership, action planning, escalation, and follow-through
• Monitor implementation, adoption, support, and operational performance indicators to assess rollout health and identify emerging concerns
• Synthesize operational data, stakeholder feedback, and implementation observations to identify trends and areas requiring attention
• Develop concise status reporting providing stakeholders and leaders visibility into implementation progress, risks, issues, trends, and required decisions
• Facilitate cross-functional problem solving and coordinate timely communication of critical information to appropriate stakeholders
• Capture lessons learned and identify opportunities to improve and standardize implementation processes, tools, and practices across future rollout activities
• Perform other duties as assigned

Requirements:

• Bachelor’s degree or equivalent combination of education and experience
• Typically 4+ years of related experience
• Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field
• Experience coordinating complex initiatives across multiple business and technical teams
• Experience identifying and managing project or implementation risks, issues, dependencies, actions, and escalations
• Experience supporting enterprise technology, platform, process, or operating-model implementations preferred
• Experience with go-live, hyper care, stabilization, adoption, or large-scale implementation activities preferred
• Strong organizational and project coordination skills
• Strong analytical and problem-solving skills
• Ability to interpret operational data, identify trends, and translate information into action
• Ability to synthesize complex information and communicate key findings, risks, and priorities clearly to different audiences
• Strong written and verbal communication skills
• Ability to build effective cross-functional relationships and influence outcomes without direct authority
• Ability to identify risks and issues proactively and facilitate appropriate resolution and escalation
• Knowledge of implementation, operational readiness, adoption, and stabilization practices
• Familiarity with dashboards, key performance indicators, and operational performance reporting
• Ability to work effectively across business, Product, Technology, Support, Training, and Change Management functions
• Ability to adapt and remain effective in fast-paced, evolving environments

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• PTO/paid sick leave
• Employee stock purchase plan
• Inclusive workplace culture
• Equal opportunity employer