Implementation Project Manager

Job Description:

• Lead and own implementation of new customers to the TRIMEDX clinical engineering service program
• Manage integrated service planning, validation, resource assessment, project planning, information system conversion, training coordination, customer-facing communications, service contract analysis coordination, and internal business-unit coordination
• Coordinate with Key Account Managers where appropriate
• Lead mid-to-large market-sized new customer implementation projects
• Assemble and direct cross-functional teams to develop and implement client-specific clinical engineering service programs
• Facilitate customer-facing implementation and startup meetings and continuing education for clinical and administrative staff
• Evaluate clients’ current programs and identify implementation needs and site-specific objectives
• Create and manage implementation timelines covering inventory validation, planning, customer conference calls, orientation, go-live, ISP validation, resource planning, service contract analysis, and internal coordination
• Convert sites from existing programs to the TRIMEDX Medical Equipment Management program
• Manage contract reconciliation for new customers
• Serve as project manager or participant on corporate-wide continuous improvement initiatives and cross-functional projects
• Work on special continuous improvement projects
• Perform other duties as assigned

Requirements:

• Significant national travel and schedule flexibility required
• Ability to travel nationally to client hospitals and to the Central Office in Indianapolis
• Close proximity to a major airport
• Prior experience in the hospital or medical equipment industry required
• Minimum 5 years of experience in a customer-facing operations support role
• Previous experience with continuous improvement, lean, or Six Sigma initiatives
• Minimum 1–2 years of experience leading cross-functional teams
• Minimum 1–2 years of experience operating in the hospital and medical equipment industry
• PMP or other project management certifications preferred
• Project management skills, including coordination, communication, budget adherence, completion goals, prioritization, and troubleshooting
• Knowledge of the hospital and medical equipment industry
• Knowledge of equipment service management processes and procedures
• Knowledge of Joint Commission and other equipment-related regulations
• Knowledge of Microsoft Office and service management software
• Strong customer relationship, written, verbal, and presentation skills
• Strong management skills and action orientation
• Ability to build rapport and credibility with healthcare executives and leadership
• Ability to gather and analyze information and implement solutions
• Ability to work effectively with diverse roles, backgrounds, and expectations
• Ability to demonstrate TRIMEDX core values
• Ability to influence others into action
• Bachelor’s degree or equivalent experience in a related field required
• MBA preferred
• Must not require immigration sponsorship

Benefits:

• Health/dental/vision benefits
• HSA/FSA
• Matching retirement plans
• Paid vacation
• Parental leave
• Adoption/infertility assistance
• Opportunities for growth
• Drug-free workplace