Implementation & Training Specialist

Job Description:

• Hold weekly pre-launch calls for upcoming installations
• Build and document each store’s readiness plan before launch
• Lead installations at customer dealerships
• Deliver role-based training using Vehlo’s standardized training modules
• Drive user adoption by ensuring users understand workflow responsibilities and role best practices
• Respond to post-launch training needs by phone, text, and webcast within service-level targets
• Complete a documented, warm handoff to the Customer Experience team
• Maintain fluency in Vehlo’s training curriculum and keep up with product updates
• Share customer feedback to improve training modules
• Travel to dealerships, including overnight and some weekend travel as required

Requirements:

• 3–5 years of experience implementing software and training end users, ideally in a dealership or automotive setting
• Working knowledge of dealership fixed operations (service, parts, and the repair order process)
• Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack
• Confidence teaching adults in person and virtually
• Ability to present professionally to customers at every level, from service advisors to dealership leadership
• Strong organization and follow-through, with the ability to manage multiple installs and timelines at once
• Comfort with computers, tablets, and cloud-based software
• Ability to work independently on the road and collaboratively with internal teams
• Valid driver’s license
• Ability to travel as needed, including by air, car, or public transportation
• Preferred: Direct experience in a dealership service department or with a DMS-integrated product
• Preferred: Experience delivering standardized training curricula or using a learning or ticketing platform
• Preferred: Experience in a fast-growing or changing environment where processes are still evolving
• Employment may be contingent upon a background check

Benefits:

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays