HRIS Analyst

Job Description:

• Provides first-level support for Workday ERP and iCIMS users, troubleshooting, resolving issues, and escalating complex cases
• Gathers and documents functional requirements for system enhancements and updates
• Performs system testing, including user acceptance testing (UAT)
• Develops end-user training materials, guides, and documentation
• Supports iCIMS and Workday modules including HCM, payroll, finance, and time tracking
• Monitors and responds to support tickets using internal tracking tools
• Collaborates with IT and business teams to ensure integrations function correctly and data flows seamlessly
• Participates in system upgrades, patch testing, and regression testing
• Assists with data analysis and reporting within HR systems for business decisions and compliance needs
• Stays current on system best practices, new features, and updates

Requirements:

• Bachelor’s degree in information technology, business administration, finance, human resources, or a related field (or equivalent experience)
• 1-3 years of experience in IT support, ERP administration, HR, HRIS, finance support, or a related field
• Exposure to Workday ERP and iCIMS or other enterprise systems is preferred but not required
• Experience with ticketing systems and basic SQL knowledge is a plus
• Basic understanding of ERP systems, preferably Workday and iCIMS, or a strong willingness to learn
• Strong problem-solving skills with the ability to analyze issues and identify root causes
• Excellent verbal and written communication skills to interact with business users and technical teams
• High attention to detail with strong analytical and troubleshooting abilities
• Ability to manage multiple tasks in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint) and familiarity with reporting tools
• Basic knowledge of business processes in HR, finance, or payroll is a plus
• Team-oriented with a customer service mindset and a proactive approach to problem resolution
• Ability to meet the stated physical requirements, with or without reasonable accommodation