Hotel Reservations Support Specialist | Remote

Position Overview
We are seeking motivated, service-oriented individuals interested in assisting clients with hotel accommodations, reservations, and vacation planning. The Hotel Reservations Support Specialist works remotely to research lodging options, coordinate reservation details, and provide personalized support throughout the planning and booking process.
This role is ideal for individuals who enjoy helping others, have strong organizational and communication skills, and are comfortable learning online reservation systems and industry resources. Training and resources are provided to help individuals develop the knowledge needed to assist clients with hotels, resorts, and other vacation-related services.

Key Responsibilities
Research hotels, resorts, and accommodation options based on client preferences and needsAssist clients with availability, reservation options, and booking detailsCoordinate accommodations and related vacation components when requestedReview reservation information for accuracy prior to confirmationCommunicate professionally with clients throughout the planning and booking processAssist with reservation updates, changes, and general questionsMaintain organized client and booking recordsUtilize approved reservation platforms and industry resourcesStay informed about properties, destinations, promotions, and booking proceduresProvide attentive follow-up and personalized client service
Qualifications
Strong communication and customer service skillsExcellent organization and attention to detailComfortable researching and comparing information onlineAbility to work independently and manage time effectivelyBasic computer and internet proficiencyWillingness to complete training and learn reservation systemsPrevious experience in hospitality, customer service, reservations, or related fields is helpful but not requiredMust be 18 years of age or olderReliable computer and internet access
What Is Provided
Fully remote work environmentFlexible schedulingTraining and ongoing educational resourcesAccess to reservation and planning toolsIndustry and supplier resourcesSupportive professional environmentOpportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences