Host At Sun International
Job Purpose
To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations
Key Performance Areas
Prepared Work Area
Prepare mise-en-place, place settings and any other required checks and preparations for service
Identify issues with regards the restaurant floor appearance/ functioning of equipment and Systems
Check overall cleanliness of the front of house restaurant operations
Assist with answering the telephone in the restaurant and taking restaurant reservations for the day
Be aware of and comply with health, safety, hygiene and environmental regulations in the Outlets
Use and store operating equipment in line with specifications and safety regulations
Resolve or report on any anomalies to the required standards
Hosting
Welcome and check guest bookings
Seat guests at their respective tables
Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait
times for guests (if relevant),
Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Explain menu items
Make recommendations with regards beverages and menu items
Interact with kitchen staff respectfully around any special requests
Be attentive to guest needs within the outlet
Clear tables after guests have completed their meal
Provide billing to guests (where relevant)
Leverage opportunities to upsell on promotional items
Cashiering Services
Handle all billing transactions for food and beverage services executed in the outlets
Reconcile payments to orders in the system
Place guest feedback questionnaires in folders with billing
Arrange all house accounts prior to service
Reconcile float at the end of the day
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of transactional documentation is accurately recorded
Supporting documents have been generated for auditing purposes (where required)
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Grade 12
Experience
2 years experience in a customer service environment
Skills and Knowledge
English verbal communication skills
Problem Solving
Collecting Information (listening; asking questions)
Team co-operation
Dealing with Customers
Following Instructions
Attention to detail
Checking (accuracy in the handling and recording of transactions)
Emotional resilience
Presentable