Healthcare Virtual Assistant – Behavioral Health

Job Description:

• Handle incoming calls
• Schedule and reschedule appointments
• Manage patient inquiries
• Coordinate intake and conduct follow-ups
• Verify patient insurance eligibility and benefits
• Submit prior authorization requests and follow up on pending approvals
• Submit insurance claims
• Monitor claim status and follow up on unpaid or denied claims
• Assist with accounts receivable
• Maintain accurate patient records
• Assist with clinical documentation and medical scribing
• Manage electronic health records
• Contact former or prospective patients
• Support patient re-engagement
• Assist with appointment setting and follow-up

Requirements:

• Hands-on experience working in healthcare, behavioral health, mental health, psychiatry, or a related medical setting
• Experience with relevant healthcare workflows, depending on the position
• Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar platforms
• Experience using insurance portals, phone systems, and other healthcare administrative tools is an advantage
• Strong written and spoken English
• Warm, professional communication style for patient-facing roles
• Excellent attention to detail and organizational skills
• Ability to follow established workflows
• Ability to handle confidential patient information responsibly and follow privacy requirements
• Reliable and self-motivated
• Comfortable working independently in a remote environment

Benefits:

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise
• Direct client training provided
• Dedicated Account Manager as your point of contact
• Stable, long-term placement with a growing U.S.-based company
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths
• 100% remote — work from home
• Supportive team culture across all accounts
• Potential for increased hours or additional accounts based on performance
• Build your U.S. industry experience
• Exposure to multiple practice types and platforms
• Strengthen your resume with verified, legitimate U.S. client experience
• Recognition for loyalty and long-term growth