Healthcare Programs Supervisor

Job Description:

• Manage a Medical Device Collection Program for a region of customer hospital sites
• Supervise and guide technicians performing device collection services at hospitals
• Manage regional customer communications
• Adhere to health and safety policies, processes, and safe practices
• Manage area safety, including audits, training, insurance-company communication, incident investigations, safety-system monitoring, and reporting unsafe conditions
• Train Healthcare Device Collection Technicians
• Prepare service schedule inputs for assigned hospitals
• Partner with customers to establish new hospital services, including site assessments, container installation, and ongoing evaluations
• Ensure technicians are approved in required Hospital Credentialing Programs
• Provide bin inspections, mobile-app data collection, container packaging for shipment, and facility inspections
• Maintain regional account data, hospital information, locations, containers, routing, and employee service profiles
• Partner with customers to improve program efficiencies
• Complete invoicing, payroll approvals, and expense tracking and approvals
• Maintain assigned vehicle-fleet records and safe operating conditions
• Maintain vaccination and testing records related to credentialing
• Conduct interviews, onboarding, and performance evaluations; implement disciplinary actions as needed
• Provide off-hours assistance and attend Healthcare team and customer conference calls
• Travel regionally and nationally for inspections, hospital implementations, supervisory tasks, and corporate meetings
• Perform additional duties as assigned

Requirements:

• High-school diploma or equivalent (required)
• 2+ years of supervisory or job-related experience (required)
• Previous experience within a customer service role (preferred)
• COVID-19 and Flu vaccinations required
• Ability to receive and maintain credentials for customer-site access
• Ability to travel 60% of the time regionally and nationally
• Ability to provide off-hours assistance and remain available for conference calls
• Successful completion of a post-offer drug screen and background check
• Ability to maintain safe operating conditions for assigned vehicle fleet

Benefits:

• Steady work
• Competitive pay
• Above-market benefits
• Opportunities to grow and build a career
• Skills development and opportunities to take on new challenges