Healthcare Customer Service Representative

Job Description:

• Handle inbound calls from patients, pharmacies, and providers
• Assist with copay card activations, account updates, and claims inquiries
• Troubleshoot pharmacy rejections and benefits-related issues
• Accurately document interactions in multiple systems
• Meet quality, attendance, and productivity goals
• Maintain confidentiality and compliance standards
• Complete paid virtual training Monday-Friday, 8:30 AM-5:00 PM
• Support patients, pharmacies, and healthcare providers with copay program inquiries, account updates, claims support, and issue resolution

Requirements:

• High School Diploma or GED required
• Minimum 6 months of call center or customer service experience
• Strong communication and problem-solving skills
• Basic computer proficiency, including Microsoft Office
• Comfortable using multiple applications and dual monitors
• Ability to type at least 30 WPM while speaking with customers
• Experience handling confidential information
• Ability to work assigned 8-hour shifts between 8:00 AM and 12:00 AM, Monday-Sunday
• Healthcare, pharmacy, insurance, patient services, or benefits experience preferred
• Experience using CRM systems and high-volume phone environments preferred

Benefits:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for the employee and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Paid virtual training