Head of Delivery

Job Description:

• Lead and scale Roboflow’s Delivery organization, including Implementation Engineering and Forward Deployed Engineering
• Build organizational structure, roles, processes, and operating cadence
• Work directly with customers and teams on complex implementations and deployments
• Participate in architecture discussions, deployment scoping, troubleshooting, and executive customer conversations
• Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff
• Partner with Sales and Solutions Architects before contracts are signed to support successful deployments
• Define and measure implementation success, time-to-value, deployment health, and customer outcomes
• Improve scalability through people, process, product, documentation, tooling, and automation
• Hire, coach, and develop Implementation Engineers and Forward Deployed Engineers
• Establish feedback loops with Product and Engineering based on customer technical problems
• Partner with Sales, Solutions Architects, Support, and Partnerships throughout the customer lifecycle
• Build an operating model, improve deployment consistency, accelerate production readiness, and support increasingly complex customers

Requirements:

• Experience building or leading a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company
• Deeply technical and comfortable working alongside engineers on complex customer problems
• Hands-on leadership approach
• Personal experience working with customers on complex implementations and moving proof of concepts into production systems
• Ability to balance customer-specific needs with scalable product and organizational requirements
• Excellent people leadership skills, including attracting, developing, and retaining highly technical, high-agency talent
• Ability to operate across technical and business audiences
• Strong judgment in prioritization and resource allocation
• Ability to thrive while building a playbook in an evolving environment
• Experience building a Delivery or Forward Deployed Engineering function from an earlier stage
• Experience in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or another deeply technical product environment
• Experience supporting deployments involving software and the physical world
• Experience with enterprise customers and complex, multi-stakeholder deployments
• Experience improving time-to-value or making services-heavy operations more repeatable and scalable
• Experience owning the entire customer success process