Gaming Technical Manager At Sun International
Job Description
The Gaming Technical Manager is responsible for leading and managing the Business Unit's gaming technical operations and team, ensuring the availability, reliability and effective performance of gaming equipment while supporting the delivery of an exceptional customer experience.
The role provides technical leadership across the gaming floor, manages gaming product performance, contributes to product mix and pricing decisions, and oversees the repair, maintenance and technical standards of slot machines and other gaming-related equipment.
It also carries accountability for regulatory compliance, technical projects, budgets, people management, supplier relationships and the implementation of Group Gaming Technical standards at Business Unit level.
Core behavioural & Technical / proficiency competencies
Behavioural
Continuous Improvement
Integrity
Teamwork
Collaboration
Transparency
Adaptability
Problem-Solving
Customer Centricity
Lifelong Learning
Respect for Diversity
Technical
Gaming Technical Operations Management
Gaming Product Performance & Analysis
Slots Technical Product Knowledge
Gaming Equipment Repair, Care & Maintenance
Gaming Product Mix & Pricing
Gaming Floor Planning & Optimisation
Gaming Technical Standards & Governance
Gaming Regulations & Compliance
Gaming Revenue Analysis & Forecasting
Gaming Component Research & Development
Technical Risk & Control Management
Gaming Systems & Equipment Configuration
Operational & Project Management
Budget, CAPEX & Cost Management
Financial Acumen
Vendor & Supplier Management
People Leadership & Development
Customer Experience Management
EGS - advantageous
MS Office
The role requires specialised knowledge of gaming technical equipment, processes and products, together with the ability to analyse product performance, manage technical operations and make recommendations that improve customer experience, profitability and operational performance.
Job Requirements
Qualifications:
N4 with a Trade (prior 1992); OR
T3, S4 or equivalent qualification in Light Current
Must meet the requirements for a Key Gaming Licence.
Experience:
Minimum 7 years' relevant experience
At least 3 years' experience in a Gaming Technical Shift Management position
Strong technical knowledge of slot machines and gaming equipment
Experience managing gaming technical operations and teams
Experience analysing gaming product performance
Exposure to gaming product mix, floor planning and pricing
Experience managing technical standards, controls and regulatory compliance
Experience with budgeting, cost management, CAPEX and forecasting
Experience managing vendors and suppliers
Demonstrated people management, coaching and development experience
Strong knowledge of gaming regulations and compliance procedures
Ability to work shifts in accordance with operational requirements
Must be physically able to move and carry operating equipment in line with the requirements of the position
Key Areas of Responsibility
Develop and deliver Gaming Technical plans aligned to Group and Business Unit gaming strategy.
Lead the Gaming Technical team and allocate people and operational resources effectively.
Act as the Business Unit subject matter expert on gaming technical matters.
Maintain gaming technical standards, governance, controls and regulatory compliance.
Analyse gaming product performance and recommend opportunities to improve product performance and customer demand.
Provide input into gaming product mix and pricing strategy.
Design and influence gaming floor plans and oversee machine moves, technical projects and system configurations.
Manage the Business Unit's Master Floor Plan.
Manage Gaming Technical budgets, CAPEX, costs, forecasting and financial reporting.
Manage supplier and vendor relationships and performance.
Develop, coach and manage the performance of the Gaming Technical team.
Maintain technical service standards that support a high-quality gaming customer experience.
Manage escalated customer complaints and technical service issues.
Provide relevant Gaming Board, audit, risk, financial and operational reporting.