Forward Deployed Engineer

Job Description:

• Take AI agents from sold to live and performing at specific credit unions
• Participate in discovery sessions with credit unions
• Build integrations to core banking and loan origination systems
• Author and tune agent behavior, including prompts, tools, and evaluations
• Run live tests with credit union staff
• Support agents through go-live and the first weeks of production
• Write production code weekly in integrations, modules, and agents
• Collaborate with engineers, pod leads, product managers, AI Operations Managers, and AI sales specialists
• Own the technical side of credit union implementations end to end
• Run evaluation and tuning loops using golden transcripts, rubric judges, and regression suites
• Conduct on-site visits and convert field feedback into product decisions
• Contribute reusable capabilities to the Agents Platform
• Create implementation playbooks for AI Operations teams
• Travel to customer sites when in-person involvement is needed

Requirements:

• 5+ years of software engineering experience in a fast-paced environment
• Senior TypeScript and Node.js backend experience in a large codebase
• Experience with NestJS, CQRS, schema-validated boundaries, and dependency injection
• Integration and API engineering experience, including secure service-to-service endpoints, third-party APIs, webhooks, and legacy banking systems
• Knowledge of OAuth, machine-to-machine authentication, tenant-scoped access, secrets handling, and preventing PII in logs
• Ability to work directly with customers and make technical recommendations
• Willingness to travel roughly 20% on average, including one- to two-week stretches around kickoffs and go-lives
• Based in the United States and able to travel on short notice
• Genuine interest in LLM agents and evaluation discipline for non-deterministic systems
• Voice and telephony, Temporal or event-driven orchestration, Python, core banking or LOS integration, and credit union or banking domain knowledge are nice to have but explicitly not required
• Must be legally authorized to work in the United States
• Must not require employment visa sponsorship now or in the future

Benefits:

• Remote work from anywhere
• Twice-yearly off-sites
• Flexible PTO days yearly
• Stock options
• Home office setup budget
• Work-related trips and co-working budget
• Comprehensive health and dental insurance plans