Forward Deployed Engineer

About the Role

Forward Deployed Engineer responsible for building integrations, AI agents, and a Knowledge Graph connecting DevRev with customers' SaaS and non‑SaaS systems. The role combines ~70–80% hands‑on development (TypeScript, JavaScript, Python), data analysis, and ~30% customer‑facing work with up to 80% travel for on‑site implementations.

Hands-on with LLMs, prompt engineering, RAG and building AI agents/integrations—directly applies AI tooling for fast prototyping and customer demos.

Location: Hyderabad

Salary: INR 2,000,000 - 3,500,000 per year

Type: Full Time, Permanent

Posted: 3 days ago

Category: Software Engineering

Vibe Markers: 💻 Open Source, 🔥 Hot

Experience Level: Senior

Job Description

Role

Forward Deployed Engineer working with pre- and post-sales Customer Experience to design, develop, and deploy solutions on top of the core platform (DevRev). The role focuses on building a Knowledge Graph and integrations that connect customers’ tech stacks via APIs, webhooks, and real-time architectures, and on applying AI and analytics to customer workflows.

Key Responsibilities

• Customer-facing engagement (~30%) including live technical demos, workshops, and requirements gathering.
• Hands-on coding and integration (~70–80%): design, develop, and launch AI agents, integrations, and automations.
• Build and maintain integrations between DevRev and SaaS/non‑SaaS systems using APIs, webhooks, and event-driven architectures.
• Optimize AI performance through prompt engineering, semantic search tuning, RAG and function-calling approaches, and building evals to validate agents.
• Write SQL queries, perform data analysis, and build dashboards to surface actionable insights.
• Rapid prototyping and iteration: create proofs-of-concept and refine solutions based on customer feedback.
• Lead cross-functional collaboration with engineering, product, customer success, support, and revenue teams.
• Guide customers through technical adoption including repository integrations and advanced configurations.
• Travel up to 80% for on-site implementations, technical workshops, and customer engagements.

Requirements

• 5+ years of experience in software development, systems integration, or platform engineering.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Strong proficiency in TypeScript/JavaScript and Python; Go is a plus.
• Applied AI knowledge: familiarity with large language models (LLMs), prompt engineering, RAG, function calling, and building evals for agent validation.
• Integration expertise with large-scale data synchronization, API integration patterns (REST, GraphQL, webhooks), and event-driven/pub-sub architectures.
• Cloud and deployment experience with serverless and edge platforms (e.g., AWS Lambda, Google Cloud Functions), containers, CI/CD, and observability practices.
• Data skills: SQL, data mapping, schema alignment, data modeling, and experience with graph data structures.
• Experience implementing logging, error surfacing, and telemetry for observability and debugging.
• Familiarity with Model Context Programming (MCP) or context-aware system design is a plus.
• Strong documentation, written and verbal communication skills, and ability to triage and unblock technical and non-technical issues.

Other Notes

• Shortlisted candidates will undergo Background Verification (BGV).
• Role requires significant travel readiness (up to 80%).

Tech Stack

TypeScript, JavaScript, Python, Go, DevRev, APIs, webhooks, REST, GraphQL, SQL, LLMs, RAG, function calling, semantic search, generative AI, Model Context Programming (MCP), AWS Lambda, Google Cloud Functions, serverless, containers, CI/CD, pub/sub / event-driven architectures

Skills

System Integration, Customer-facing Communication, Problem Solving, SQL / Data Analysis, Prototyping, Cross-functional Collaboration, DevOps Practices, Observability, Documentation, Prompt Engineering, LLM Application, Data Modeling, API Design, Event-driven Architectures, Troubleshooting

Benefits

• Willingness to travel up to 80% (role requirement)
• Background verification (BGV) required