Fnb Community Advisor

Job Description





To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests





Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)



Are you someone who can:





Serve customers promptly and professionally, ensuring their needs are fully understood

Deliver an excellent customer experience aligned to Balanced Scorecard service standards

Achieve net profit growth through effective sales and service support

Manage the migration of customers from traditional transactions to Self‑Service and digital channels

Grow the active customer account base to expand overall client engagement

Identify and maximise cross‑sell opportunities to strengthen customer relationships

Track, control, and influence sales activities to achieve predetermined sales targets

Track, control, and influence service activities to improve service efficiencies

Provide efficient administration through careful planning, accurate reporting, and timely information updates

Check and verify transactions daily to ensure new business applications are processed and closed within required timelines

Produce accurate and reliable sales and service statistics for management and decision‑making

Comply with governance, legislative, and audit requirements

Uphold FNB's Golden Rules processes and procedures consistently

Take accountability for self‑development and continuously grow personal capability





Qualification & Experience Requirement





Minimum Qualification: Grade 12/ NQF Level 4

Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

1 - 3 years of experience in customer‑facing environments, service delivery, or client support within financial services





You will be an ideal candidate if you possess the following:





Excellent communication and relationship‑building skills and an ability to engage diverse customer needs

Confidence in guiding customers toward digital and Self‑Service solutions

Ability to identify sales opportunities and support portfolio growth

High levels of accuracy, discipline, and adherence to process

Strong organising, planning, and time‑management capability

Commitment to delivering consistent, exceptional service





You will have access to:





A customer‑facing role within the FNB Points of Presence network

Exposure to digital enablement, customer engagement, and frontline service practices

Ongoing learning and development aligned to service, sales, and operational excellence

A collaborative, supportive branch environment focused on customer delight





You can be a match if you are:





Customer‑centric with a passion for delivering exceptional experiences

Motivated by achieving performance targets

Organised and detail‑driven with strong follow‑through

Ethical, compliant, and aligned to governance requirements

A strong team player who builds positive working relationships

Proactive in your learning and personal development





End Date: September 30, 2026