Fnb Community Advisor Dha

Job Description





To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.





Please note that this is a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative)



Are you someone who can:





Build and maintain strong relationships with clients.

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.

Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.

Ensure compliance with rules and processes and has attention to detail.

Educate customers to the correct Banking platform aligned with their needs.

Connect with our customers by living up to our brand promise of "how can we help you?" at all times.

Analyse customer data and recommend tailored solutions.

Achieve sales results by providing contextual and integrated financial solutions to customers.

Conduct yourself in an ethical manner.

Takes accountability for own performance, personal and career development.

Show empathy with customers.

Stay updated on industry trends and product knowledge.

Maximize channel optimisation opportunities identified aligned to customer needs  

Ensure activities support cost containment and reduction

Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions

Fulfilling transactions above the benchmark set and providing an exceptional customer experience





Qualification & Experience Requirement





Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

1 - 3 years of experience in customer‑facing environments, service delivery, or client support within financial services





You will be an ideal candidate if you possess the following:





Excellent communication and relationship‑building skills and an ability to engage diverse customer needs

Confidence in guiding customers toward digital and Self‑Service solutions

Ability to identify sales opportunities and support portfolio growth

High levels of accuracy, discipline, and adherence to process

Strong organising, planning, and time‑management capability

Commitment to delivering consistent, exceptional service





​​​​​​​You will have access to:





Opportunities to build relationships as part of a dynamic team.

A challenging working environment

Personal and professional growth

Opportunities to have an impact in a local market as a brand ambassador.





​​​​​​​You can be a match if you are:





Customer Centric.

Enjoy solving problems.

Persuasive selling skills

Able to understand rules in a regulated environment.

Agile and Flexible

Strong communication and interpersonal skills

Have a results-driven attitude with a passion for exceeding targets.

Have excellent Organisational skills and attention to detail.





End Date: October 1, 2026