Flood Reporting Representative

Job Description:

• Analyze updates by reviewing, researching, and verifying flood insurance updates, including payments on escrow flood loans
• Interpret, sort, and verify insurance data accuracy
• Make outbound calls and research insurance carrier websites to verify and update insurance coverage
• Enter, edit, or modify insurance information in AS400, LPS, Citrix, FiServ, MSP, and other client database systems
• Review and research insurance updates for FEMA and NFIP compliance, flood adequacy, timing notifications, private investors, and escrow payment disbursements
• Adjust flood insurance lines based on reports, documents, or AS400 history and update the FI system of record
• Resolve escrow disbursement discrepancies by researching loans and contacting insurance agencies or companies
• Examine and process flood exception reports and resolve out-of-sync conditions using internal and external systems
• Review private insurance flood policy jackets against regulatory guidelines
• Process client-specific reports and exceptions requiring manual flood coverage review using calculators, appraisals, and cost evaluations
• Save documents to loan files for audit purposes

Requirements:

• High School Diploma or equivalency
• Minimum one to two (1-2) years insurance data processing and verification, mortgage banking loan servicing, or related experience
• Intermediate understanding of mortgage escrow accounts or homeowners insurance
• Intermediate computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel
• Intermediate organizational skills to perform multiple work assignments
• Strong verbal and written communication skills
• Strong orientation to detail and ability to maintain accuracy in processing data and detecting discrepancies
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like
• Able to work flexible hours which may include early mornings, late evenings, or weekends
• Able to sit for long periods of time performing sedentary activities
• Able to lift up to 20 lbs. of files, supplies, documents, or other related items
• Must complete pre-employment drug testing
• Must be a non-tobacco user, as allowed by law

Benefits:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program