Field Technician – Western Idaho & Oregon Highlands

Job Description:

• Provide technical support to resolve network performance issues and contribute to outage resolution
• Manage smaller projects or project segments and deliver accurate status and progress updates
• Identify and recommend process improvements related to maintenance and repair activities
• Assist in developing job aids, scopes of work and procedural documentation with senior technicians
• Complete required training to maintain knowledge of systems, products and organizational standards
• Maintain and improve network performance and reliability across approximately 200 sites
• Support radio access networks, backhaul, signaling, disaster recovery, data services and location-based services
• Coordinate after-hours outage response with NOC teams, utilities and vendors when needed
• Perform other duties and projects assigned by business management
• Travel throughout western Idaho, the Boise metro area, the Magic Valley and eastern Oregon, including rural and mountainous terrain

Requirements:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• 2-4 years working experience in Field Operations and maintenance
• 2-4 years wireless telecommunications or related experience
• Basic operational knowledge of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems
• Practical knowledge of Radio Access Network (RAN) architecture, components and operations
• Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions
• Demonstrated experience with, or ability to learn, RAN equipment and 5G NR standards
• Working knowledge of base station equipment, installation, configuration and maintenance
• Ongoing training, certifications and hands-on skill development
• Familiarity with disaster recovery protocols and contingency plans
• Ability to diagnose and resolve network issues across hardware and software systems
• Project management skills
• Ability to provide hands-on technical support
• Attention to detail
• Ability to independently troubleshoot complex technical issues and make autonomous field decisions
• Proficiency with Microsoft Office Suite and similar productivity tools
• Understanding of Internet Protocol and willingness to use AI-driven tools
• Flexible hours, including day and night work, weekends, holidays and on-call rotation
• Ability to lift 50-70 pounds and work outdoors in the elements
• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States
• Ability to safely operate a vehicle, including towing equipment trailers, in adverse conditions (Preferred)
• Experience with backup power systems, Ericsson RAN, Ceragon and Ericsson transport technology, Nokia cell site routers and IP backhaul, and EXFO test sets (Preferred)
• Excellent verbal and written communication skills (Preferred)
• Basic leadership skills and ability to prioritize multiple tasks (Preferred)

Benefits:

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs
• Career growth and development opportunities